Part-Time Customer Service Adviser

2019-11-04 16:37:552020-03-11Austin Banks
Job TypePermanent Part Time
AreaSouth Yorkshire, UK
SectorAdministration, Secretarial Customer Service
Start Date
Job Ref508423
Job Views540
Description
508423
Part-Time Customer Service Adviser   
Doncaster    
25 hours per week

Alternating shifts –a week of early shifts 8:00-13:15 followed by a week of late shifts 15:00-21:00
Salary £13,180 pa
 
GREAT OPPORTUNITY!  
    
Austin Banks are currently recruiting for our award winning client in Doncaster. They are currently on the lookout for a Part Time Customer Service Adviser to join them at their prestigious head offices.
 
The Role   

  • You will report to the Customer Service Department Manager
  • You will be responsible for delivering amazing customer care experiences to potential and existing customers
  • You will support the needs of all customers, and drive positive brand sentiment and awareness
  • You will deal directly with consumers and customers through social media platformssuch as Facebook, Twitter, Instagram etc.
  • You will respond in a timely manner, adhering to all department SLA’s
  • You will also respond to customer reviews on review channels,such as Trustpilot
  • Resolve all queries/complaints to promote positive outcomes for customers
  • Ensure negative posts are handled swiftly and in the correct manner
  • Support the wider Customer Service Team by providing daily telephone cover
  • Collaborate with C/S leadership & Marketing to improve the customer journey
 
About You 
 
  • You must have a good level of education, or relevant C/S experience
  • Must be resilient and able to deal with difficult conversations  
  • Enthusiasm and passion for C/S is a must 
  • Strong communication skills with a flair for creative writing  
  • Able to deal with issues in a swift and profession manner   
  • Excellent problem solving skills   
  • Computer literate   
  • Ambitious    
 
This position is Monday - Friday role with the exception of a requirement to work 1 Saturday a month 10am - 4pm.   
 
Apply
Apply with Indeed
Apply Later
Sign in
Register
Apply
Later
Register with
Similar Jobs
  • Health, Safety & Environmental Officer
    UK, South Yorkshire
    Administration, Secretarial

    631669
    Health, Safety & Environmental Officer
    Barnsley, S75
    Full Time/Permanent
    £ Competitive Salary
     
    Austin Banks are currently recruiting for our prestigious client based in Barnsley; who are looking for a Health, Safety and Environmental O...
  • Facilities & Estates Coordinator
    UK, South Yorkshire
    Administration, Secretarial

    585121
    Facilities & Estates Coordinator
    Barnsley
    Full Time/Permanent
    Competitive Salary
     
    Our client is a fast-growing, multi-award-winning business that collaborates with retailers, manufacturers and brands to unlock the potential in surplus stock....
  • Administrator
    UK, South Yorkshire
    Administration, Secretarial
    £19,305 pa.

    587472
    Administrator
    Doncaster
    £9.90 ph.
    Monday-Friday, 37.5 hours
     
    ******MUST HAVE OWN TRANSPORT DUE TO LOCATION******
     
    Our successful client who is now the largest company of its kind in Europe, has an exciting opportunity f...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Address

Austinbanks Ltd
Druids House
25 High Street
Bentley
Doncaster
DN5 0AA

Contact details

01302 822 228

info@austinbanks.co.uk

Social network

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details