Part-Time Customer Service Adviser

2019-11-04 16:37:552020-03-11Austin Banks
Job TypePermanent Part Time
AreaSouth Yorkshire, UK
SectorAdministration, Secretarial Customer Service
Start Date
Job Ref508423
Job Views540
Part-Time Customer Service Adviser   
25 hours per week

Alternating shifts –a week of early shifts 8:00-13:15 followed by a week of late shifts 15:00-21:00
Salary £13,180 pa
Austin Banks are currently recruiting for our award winning client in Doncaster. They are currently on the lookout for a Part Time Customer Service Adviser to join them at their prestigious head offices.
The Role   

  • You will report to the Customer Service Department Manager
  • You will be responsible for delivering amazing customer care experiences to potential and existing customers
  • You will support the needs of all customers, and drive positive brand sentiment and awareness
  • You will deal directly with consumers and customers through social media platformssuch as Facebook, Twitter, Instagram etc.
  • You will respond in a timely manner, adhering to all department SLA’s
  • You will also respond to customer reviews on review channels,such as Trustpilot
  • Resolve all queries/complaints to promote positive outcomes for customers
  • Ensure negative posts are handled swiftly and in the correct manner
  • Support the wider Customer Service Team by providing daily telephone cover
  • Collaborate with C/S leadership & Marketing to improve the customer journey
About You 
  • You must have a good level of education, or relevant C/S experience
  • Must be resilient and able to deal with difficult conversations  
  • Enthusiasm and passion for C/S is a must 
  • Strong communication skills with a flair for creative writing  
  • Able to deal with issues in a swift and profession manner   
  • Excellent problem solving skills   
  • Computer literate   
  • Ambitious    
This position is Monday - Friday role with the exception of a requirement to work 1 Saturday a month 10am - 4pm.   
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Austinbanks Ltd
Druids House
25 High Street

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01302 822 228

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