Call Centre Manager/Academy Manager

2020-03-04 11:11:492020-09-04Austin Banks
Job TypePermanent Full Time
AreaSouth Yorkshire, UK
SectorCustomer ServiceITSales
Start Date
Job Ref637188
Job Views519
Description
637188
Academy Manager/Call Centre Manager 
Full Time/Permanent
Rotherham
Salary £22K-£27K (depending on experience) + Bonus
 
Austin Banks are currently recruiting for our fast-growing, industry leading client based in Rotherham.
They are looking to recruit a strong Academy Manager/Call Centre Manager that can help build, shape and deliver a world class induction programme whilst looking after new starters within their first 3 months.
 
The Role:
 
  • Deliver a best in class induction to all new starters that join our sales team.
  • Lead, coach and inspire our people for the first 3 months of academy, at which point they will move into the wider sales teams.
  • Continue to bring innovative ideas that will enhance our induction process as the business goes through significant growth.
  • Work with the wider sales teams to ensure the transition from academy to BAU is seamless process.
  • Aid in recruiting and interviewing any applicant that applies for sales roles.
 
Essential Skills:
 
  • Have an excellent and methodical time management ability
  • Have an in depth understanding of how sales operations work
  • Can effectively and confidently deliver classroom training
  • Understand and deliver best in class call coaching sessions
  • Ability to effectively communicate at all levels
 
Desirable Skills:
 
  • Print Industry knowledge
  • Ability to write impactful training material
  • Have an understanding of how office based account management works
 
Benefits:
 
  • Uncapped commission - realistic OTE £34,000 including a salary between £22,000 - £27,000
  • Opportunities for career growth, the team has doubled in size over the last year and we are not planning to slow down
  • 30 days holiday (including bank holidays) increasing with long service                                                               
  • Enrolment into the company pension scheme and BUPA Health Care following successful passing of probation
  • Free tea, coffee, fruit and onsite parking
  • Comprehensive training program designed to develop you both, personally and professionally
  • The chance to join a market leading company who is experiencing consistent year on year growth
  • Quarterly staff events: from Sports Days to quiz nights
 
Hours of work:
 
Working hours are Monday to Friday, 9am – 5.30pm with NO weekend or bank holiday hours
 
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Druids House
25 High Street
Bentley
Doncaster
DN5 0AA

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