Customer Service Advisor

Customer Service Advisor

Doncaster

Permanent

£20,000 per annum

37.5 hours per week, 8am-8pm

****MUST DRIVE AND HAVE OWN TRANSPORT DUE TO LOCATION****

****Start Date 1st November ****

 
Our client, an industry leader in their field and a global household name are looking for individuals with exceptional customer service skills, a competent communicator who is personable and friendly in their approach. Computer literacy is a must, with strong typing skills.
 
Role
 

• Receive incoming and make outgoing calls, resolving customer issues in a timely, effective and polite manner, via multiple channels.
• Treating all customers with empathy, taking responsibility for finding resolution to the issues, aiming for a first-time resolution.
• Ensuing that you fully understand the query and find the most appropriate course of action.
• Build rapport with the customer and manage expectations in line with company procedures and SLA’s.
• Proactively communicate with customers to resolve issues that may occur with customer deliveries.
• To liaise with other company departments to resolve customer issues that are outside the scope of the Central Customer Support team.
• Achieve individual and contribute to team/company KPI’s & SLA’s.
• Keep up to date and follow Central Customer Support team processes and procedures.
• Arrange /reschedule deliveries in line with supplier movement.
• Call customers to chase outstanding balances (CODD)
• GIS – create and scan paperwork for instore collections
• Fully dispatch confirm all deliveries & collections (SOP)
• Complete daily banking (if agreed to take payment at point of arranging)

 
About You

• Enthusiasm and passion for offering exceptional levels of customer service
• Ability to deal with issues in a swift and professional manner
• A high level of attention to detail
• Ensuring compliance at all times with internal policies / procedures and regulatory requirements
• Organised in working to deadlines
• Positive attitude, with confidence in problem solving
• A strong team player
• Able to work in line with our values, Think Customer, Aim High, Be Real

 
Skills

• Previous customer service experience preferred but not essential
• Great communication skills with a friendly and personable approach
• Computer literate with strong keyboard skills