Customer Service Advisor


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2021-09-22 11:42:241970-01-01Austin Banks
Job TypePermanent Full Time
LocationDoncaster
AreaSouth Yorkshire, UKSouth YorkshireUKDoncaster
SectorCustomer Service
Start DateASAP
Job RefCS2021
Job Views626
Description

Customer Service Advisor

Doncaster

Permanent

£20,000 per annum

37.5 hours per week, 8am-8pm

 

****MUST DRIVE AND HAVE OWN TRANSPORT DUE TO LOCATION****

 

****Start Date 1st November ****

 
Our client, an industry leader in their field and a global household name are looking for individuals with exceptional customer service skills, a competent communicator who is personable and friendly in their approach. Computer literacy is a must, with strong typing skills.
 
Role
 

  • Receive incoming and make outgoing calls, resolving customer issues in a timely, effective and polite manner, via multiple channels.
  • Treating all customers with empathy, taking responsibility for finding resolution to the issues, aiming for a first-time resolution.
  • Ensuing that you fully understand the query and find the most appropriate course of action.
  • Build rapport with the customer and manage expectations in line with company procedures and SLA’s.
  • Proactively communicate with customers to resolve issues that may occur with customer deliveries.
  • To liaise with other company departments to resolve customer issues that are outside the scope of the Central Customer Support team.
  • Achieve individual and contribute to team/company KPI’s & SLA’s.
  • Keep up to date and follow Central Customer Support team processes and procedures.
  • Arrange /reschedule deliveries in line with supplier movement.
  • Call customers to chase outstanding balances (CODD)
  • GIS – create and scan paperwork for instore collections
  • Fully dispatch confirm all deliveries & collections (SOP)
  • Complete daily banking (if agreed to take payment at point of arranging)

 
About You

  • Enthusiasm and passion for offering exceptional levels of customer service
  • Ability to deal with issues in a swift and professional manner
  • A high level of attention to detail
  • Ensuring compliance at all times with internal policies / procedures and regulatory requirements
  • Organised in working to deadlines
  • Positive attitude, with confidence in problem solving
  • A strong team player
  • Able to work in line with our values, Think Customer, Aim High, Be Real

 
Skills

  • Previous customer service experience preferred but not essential
  • Great communication skills with a friendly and personable approach
  • Computer literate with strong keyboard skills
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Address

Austinbanks Ltd
Druids House
25 High Street
Bentley
Doncaster
DN5 0AA

Contact details

01302 822 228

info@austinbanks.co.uk

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