Customer Service Advisor - Complaints

2018-10-01 09:12:562018-10-17Austin Banks
Job TypePermanent Full Time
LocationDoncaster
AreaSouth Yorkshire, UKDoncaster
SectorAdministration, Secretarial Customer Service
Salary£18-19K depending on experience
Start DateASAP
Telephone01302 822 228
Job Ref1608-15
Job Views74
Description
1608-15
Customer Service Advisor – Complaints
Doncaster
£18-£19K
Mon-Fri 9am-5.30pm with 1 in 5 Saturdays
Role

This is an excellent opportunity to work for a large corporate company. Working within the complaints department you will have a high level of customer service experience; have knowledge and experience of dealing with escalated issues and confidence at resolving problems.
You will be dealing with customers, potential customers and the press, dealing with complaints from start to finish, making sure that the complaint is investigated and resolved in a professional manner.
Providing a high level of customer service via:
  • Dealing with any and all issues that arise from customers and resolving complaints professionally.
  • You will be taking the complaint from initial complaint, investigating and making sure the customer is happy with the outcome.  
  • Responding to emails and letters in a timely manner
  • Handling telephone calls that come into the business
  • Managing customers’ expectations
  • Relaying information and providing answers on products and services
About You
  • You must have a good level of education
  • Must be resilient
  • Enthusiastic
  • Strong communication skills (phone, email, letter)
  • Able to deal with issues in a swift and profession manner
  • Excellent problem solving skills
  • Computer literate
  • Ambitious
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Austinbanks Ltd
Bentley Resource Centre
Bentley High Street
Bentley
Doncaster
DN5 0AA

Contact details

01302 822 228

info@austinbanks.co.uk

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