Customer Service Advisor - Complaints

2018-10-01 09:12:562018-10-17Austin Banks
Job TypePermanent Full Time
AreaSouth Yorkshire, UKDoncaster
SectorAdministration, Secretarial Customer Service
Salary£18-19K depending on experience
Start DateASAP
Telephone01302 822 228
Job Ref1608-15
Job Views74
Customer Service Advisor – Complaints
Mon-Fri 9am-5.30pm with 1 in 5 Saturdays

This is an excellent opportunity to work for a large corporate company. Working within the complaints department you will have a high level of customer service experience; have knowledge and experience of dealing with escalated issues and confidence at resolving problems.
You will be dealing with customers, potential customers and the press, dealing with complaints from start to finish, making sure that the complaint is investigated and resolved in a professional manner.
Providing a high level of customer service via:
  • Dealing with any and all issues that arise from customers and resolving complaints professionally.
  • You will be taking the complaint from initial complaint, investigating and making sure the customer is happy with the outcome.  
  • Responding to emails and letters in a timely manner
  • Handling telephone calls that come into the business
  • Managing customers’ expectations
  • Relaying information and providing answers on products and services
About You
  • You must have a good level of education
  • Must be resilient
  • Enthusiastic
  • Strong communication skills (phone, email, letter)
  • Able to deal with issues in a swift and profession manner
  • Excellent problem solving skills
  • Computer literate
  • Ambitious
Apply with Indeed
Apply Later
Sign in
Register with
Apply with Indeed
Similar Jobs
  • Live Web-Chat
    UK, South Yorkshire
    Customer Service
    £15K basic - OTE £25K +

    Live Web-Chat Doncaster, South Yorkshire **Please make sure you can commit to the hours before applying, as you will need to be available to work evenings and weekends**The hours are any 5 days out of 7, and the shift patterns are either 9am - 6pm shift, 11am to 8pm, or 1pm - 10pm. It inv...
  • Customer Service Advisor - Online
    UK, South Yorkshire
    Customer Service

    £15K basic OTE £20-£22K Free on-site parking + other benefits An amazing opportunity to work for a market leading company, working at head office the company in time can offer progression.    You will be responsible for...
Email Me Jobs Like This
Subscribed to similar jobs notifications


Austinbanks Ltd
Bentley Resource Centre
Bentley High Street

Contact details

01302 822 228

Social network

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

More Details