Members Coordinator - Middleton/St/Helens -FTC

2019-03-12 09:13:152019-03-14Austin Banks
Job TypeTemporary / Contract
LocationSt.Helens
AreaNorth West, UKSt.Helens
SectorRetail
SalaryDepending on experience
Start DateASAP
Telephone01302 822 228
Job Ref421426
Job Views118
Description
421426
Members Coordinator - Middleton/St. Helens
FTC – Maternity Cover
Salary:  Dependent on experience
Hours : 40 hours per week
 
This role can be based in St Helens Store or Middleton but national travel will be required to all sites including extensive travel to Willenhall.
 
****A full UK driving licence is required for this role****
 
Our client is a fast-growing, multi-award-winning business that collaborates with retailers, manufacturers and brands to unlock the potential in surplus stock.
They have an exciting opportunity for a Members Coordinator to support the efficient and effective operation of recruiting qualifying members on a fixed term contract basis. The role will also support the efficient and effective operation of the Member Administration Service including processing applications and answering member queries.
 
Duties
  • Help deliver the new members target for allocated stores.
  • Coordinate the efforts of stores, volunteers, BDM’s and others for maximum effectiveness.
  • Host and deliver focus groups.
  • Answer incoming calls regarding membership queries.
  • Liaise with “staff shops” to maximise member opportunities.
  • Administer member surveys and collate results.
  • Organise, host and deliver a schedule of member recruitment road shows including introductory sessions and appropriate revisits.
  • Promote membership to key stakeholders within qualifying organisations
  • Maintain contact database of site contacts using CRM and insight from all colleagues, “relationship manage” these companies for members.
  • Train and up-skill volunteers as to how best to engage member’s onsite and by other means.
  • Administer any member-specific initiatives or promotions – e.g. “member get member”.
  • Be a point of contact and provide guidance for stores with respect to all membership activity.
  • Build and maintain a “guest” database should we decide to implement.
  • Respond to membership enquiries (in all their guises) to the agreed SLA’s
 
About You
  • Ability to promote and engage new members
  • Generating creative ideas to help keep current members active  and/or to reengage inactive members
  • Excellent communication skills both written and verbal
  • Experience of and being confident to deliver presentations to wide audiences
  • Good organisation skills along with attention to detail
  • Ability to liaise with stakeholders at all levels
  • Ability to multi task and prioritise key issues
  • Being comfortable both working alone and as part of a team
 
Benefits
Membership to the staff shop and eligibility to join the company pension plan, which includes free 2 x death in service cover.
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