Shift Supervisor, South Yorkshire, Retail

Job Category:
Job Type:
South Yorkshire
Salary Description:
Depending on experience
Austin Banks Ltd
Job Ref:

Shift Supervisor



To monitor work flow, identifying any developing situation that may impact the service level (SL) and agree corrective action with the appropriate manager
Monitor operations and resolve any problems when identified, using appropriate resource available
Drive change and continuous improvement
Deliver and manage tasks according to company procedures in a timely manner
Perform investigations in Health & Safety and compliance breaches and deviations from procedures ensuring Investigation Reports and Corrective and Preventative Actions are closed out on time
Manage performance with colleagues with the support of the manager and look for trends of absence as well as supporting them back into the work place
Ensure regular 121’s are documented and relevant feedback is provided to colleagues
Ensure KPI targets are monitored, measured and achieved
Support the manager with all disciplinary and grievance issues in accordance with the organisational policies
Support the manager in the recruitment process as and when necessary
To understand the process flow within the department
Escalate any system or hardware failures to the appropriate department
Coach and mentor colleagues
Identify over performers and highlight individuals as talent to the Manager
Identify under performers and suggest solutions and support to enable improvements/training requirements
Constantly look at operational improvements, sharing knowledge and leading by example
Communicate with the team through regular briefings, to enable the sharing of company information. Creating a team environment and value through effective communication, motivation, equality and encouragement
Ensure Good Housekeeping and Health and Safety at all times within area of responsibility
To deputise for Shift Managers when and if the need arises

The person
Experience in leading and managing a team in a busy environment
The ability to motivate staff and deal with issues in a fair and considerate manner
Experienced in a team based environment with emphasis on quality/BRC compliance
Excellent planning and organisational skills

The benefits
Competitive salary
20 days holiday plus statutory bank holidays
Onsite parking

Contact Details:
Austin Banks Ltd
Tel: 01302 822 228
Fax: 01302 822 237
Contact: Karen Enright

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