Sales and Marketing Manager

Job Title: Sales and Marketing Manager

Location: Barnsley

Job type: Full time, Permanent.

Pay: £40,000

 

Our client is looking for a sales Manager to lead their internal sales team. This is a people-management and performance role at its core, someone who can lead through others, set clear standards, drive the right behaviours and build a sales environment where the team knows what good looks like.

The successful candidate will be responsible for day-to-day leadership of the sales team, driving conversion, embedding CRM discipline, and supporting customer experience. There will be light-touch involvement in marketing and platform performance, flagging issues and feeding back on lead quality, but this is not a role that owns marketing delivery or ecommerce platform management.

 

As a Sales and Marketing Manager, you will be responsible for:

·        Lead, manage and develop the internal sales team, ensuring enquiries are handled properly and quotes are followed up consistently

·        Create a clear sales rhythm — daily stand-ups, regular 1:1s, team reviews, coaching and clear expectations around behaviours, activity and results

·        Support the team hands-on where needed, and make sure standards are maintained day to day

·        Ensure all leads, quotes, orders and customer activity are logged, tracked and followed up accurately through the CRM

·        Use sales data to understand performance, spot gaps and drive follow-up action — enquiry volumes, quote progress, conversion rates

·        Promote a customer-first culture across the sales team, ensuring professional, timely and consistent communication

·        Support the team with escalated customer queries and complaints

·        Feed customer feedback (reviews, NPS, complaints) back into the business to improve performance

·        Act as the link between the sales team and marketing/platform partners — flagging issues, feeding back on lead quality, and passing on customer insight

·        Not responsible for managing marketing agencies, campaign strategy, or platform administration — this sits with dedicated marketing/ecommerce resource

 

The ideal candidate will be:

·        At least 2-3 years' experience managing a sales, internal sales or similar customer-facing team

·        Strong people-management and coaching skills

·        Experience working with CRM systems

·        Good understanding of sales process, conversion and customer follow-up

·        Comfortable managing performance through KPIs, 1:1s and regular team rhythms

·        Strong written and verbal communication skills

·        Confident dealing with customer issues and escalations